Player Privacy Policy
Welcome to the Privacy Policy for UberLucky. This page explains how we collect, use, store and protect personal information when you use our casino and sportsbook services in Canada. We take your privacy seriously and describe below the types of information we handle, how it is used, and the choices available to you.
Types of data we collect
We collect information needed to operate accounts, process transactions and maintain site security. Broad categories include:
- Personal data: name, date of birth, contact details, address, and identity documents provided for verification.
- Transactional data: deposits, withdrawals, payment method details, bet history and game activity.
- Technical data: IP address, device identifiers, browser type, operating system, and general location data.
- Account activity: login times, session information, customer support interactions and responsible-gambling settings.
How we use your information
We use collected data to create and manage your account, process payments, verify your identity, detect and prevent fraud, and provide customer support. Data is also used to comply with legal obligations, to enforce our terms, and to improve site functionality and security. Marketing communications are only sent with your consent and you can opt out at any time.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect your information. Access to personal data is restricted to authorized staff and trusted service providers who require it to deliver services. Where applicable we use encryption for transmission and storage of sensitive information. No system is completely secure, but we regularly review our measures to improve protection.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to support site operation, remember preferences, analyse usage and personalise content. You can manage cookie settings through your browser; disabling certain cookies may affect site features. We may also use third-party analytics and advertising partners to collect aggregated usage data.
User rights
Canadian users have rights to access, correct and request deletion of their personal data where applicable. You can request a copy of your account information, ask us to update inaccurate details, or request account closure. Some data may be retained after closure for legal, fraud-prevention and record-keeping reasons.
Access, correction and deletion
To exercise your rights, contact our privacy team. We will verify your identity before responding to requests. For account-related requests, please sign in and use the account settings when available, or contact [email protected] for assistance.
Information sharing and third parties
We share information with payment processors, identity-verification vendors, game providers, analytics partners and law enforcement or regulators when required by law. All third parties who process data on our behalf are contractually obligated to protect your information and use it only for authorised purposes.
Policy updates
We may update this policy to reflect operational changes. Material updates will be posted on the site with the revised effective date. If you have questions about privacy at Uber Lucky, please contact [email protected].