General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use UberLucky. They set out the relationship between us and our users, explain responsibilities on both sides, and govern access to the site, account handling, payments and promotions. By registering or playing, you agree to comply with these terms and any additional promotional terms that we publish.

Account responsibilities

You are responsible for maintaining the accuracy of your account details and for keeping your login credentials confidential. Only one account per person is permitted unless otherwise approved by us. We may require identity verification, proof of address or other documents before allowing deposits, play or withdrawals. If you suspect unauthorised access, notify [email protected] immediately. We may suspend or close accounts where we suspect fraud, chargebacks, collusion, or other misuse.

Eligibility requirements

To register you must meet the legal age and local requirements where you reside. You must be legally permitted to gamble in your province or territory. We may refuse registration or restrict services to users in certain jurisdictions. It is your responsibility to confirm that using the platform is lawful where you are located. Accounts opened in breach of local law may be closed and funds returned subject to verification.

Acceptable platform use

Use of the platform must be honest and lawful. Prohibited conduct includes collusion, use of bots or automated tools, multiple-account abuse, bonus manipulation, and attempts to bypass geographic controls (for example using VPNs). We reserve the right to limit, suspend or close accounts and to withhold winnings where there is evidence of breach, abuse or manipulation. Any suspicious activity may result in temporary hold while we investigate.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms and conditions which apply in addition to these general terms. Promotion rules will state eligibility, minimum deposits, wagering requirements, contribution rates and validity periods where applicable. We may exclude certain games, impose maximum bet limits while a bonus is active, and restrict access to offers by region or account. Bonus misuse may lead to cancellation of the bonus and forfeiture of associated winnings.

Deposits and withdrawals

We accept a range of payment methods commonly available to Canadian players; specific options depend on your location and may include local bank transfers, Interac and major cards. Payment availability, processing times and limits vary by method. Withdrawals are processed after any necessary verification checks and are subject to account limits and our standard procedures. We may require identity documents before releasing funds. Fees may apply depending on the chosen method and your bank.

Dispute resolution

If you have a complaint, contact our support team at [email protected]. We aim to investigate and respond in a reasonable timeframe. Where a dispute cannot be resolved directly, you may escalate to the relevant consumer protection authority in your jurisdiction. We will cooperate with any lawful investigation and may provide records to help resolve issues.

Updates to terms and conditions

We may update these Terms and Conditions from time to time to reflect changes in the service or legal requirements. Updated terms will be posted on the site and, where appropriate, notified to registered users. Continued use of Uber Lucky after changes are posted constitutes acceptance of the revised terms. For significant changes we will endeavour to provide notice via your account message centre or email.