UberLucky Casino Responsible Gambling

At UberLucky we take player safety seriously. We want everyone who plays with us to enjoy controlled, responsible play. This page explains how we protect players, what account tools are available, and where to find additional help in Canada. If you ever need support, we encourage you to act early and reach out.

Our player protection principles

We follow clear principles to promote safer gambling: make tools easy to use, provide transparent limits, respond promptly to requests for account changes, and signpost professional support. We aim to balance enjoyable play with measures that reduce harm and protect vulnerable players.

Activity-control tools

Players can manage activity through tools in their account settings. Common options include deposit limits, loss limits, session timers, and temporary account breaks. These tools are designed to be set up, adjusted, or removed by you, and our support team can assist where needed.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Typical ranges offered are small minimums up to moderate maximums, allowing you to choose a level that fits your budget.

Loss limits and betting limits

Loss limits stop you reaching a predefined loss amount over a set period. Betting limits restrict the size of individual wagers to help keep play within your comfort level.

Time limits and session controls

Use session timers and reality checks to remind you how long you have been playing. You can also set regular breaks or a cooling-off period to pause activity for a set number of days.

Self-exclusion

If you decide you need a longer break, self-exclusion lets you close access to your account for a defined period. During self-exclusion your account and marketing contact will be suspended. For long-term help, consider combining self-exclusion with support from local services.

Recognizing signs of problematic behaviour

Watch for signs such as chasing losses, spending more time or money than intended, borrowing to gamble, or neglecting work and family. If you notice these changes in yourself or someone you care about, consider using limits or self-exclusion and seek professional support.

Practical tips for staying in control

Set a strict deposit budget before you play, use time and loss limits, avoid chasing losses, never gamble with money needed for essentials, and take regular breaks. Ask a friend or family member to help if you find it hard to stick to limits.

Professional help and support organisations

If you need outside help, reach out to provincial and national services in Canada. Options include ConnexOntario, provincial gambling helplines, Gambling Therapy Canada, and local Gamblers Anonymous groups. These organisations offer confidential advice, counselling and referral services.

If you need assistance setting limits or self-excluding, contact our support team and we will help you through the process. For urgent mental health crises, please contact your local emergency services immediately.

Uber Lucky is committed to safer gambling and to supporting our players in Canada. Use the tools available and get help as soon as you need it.