Response Time
Need help? Our support team is here to assist with questions, account-related issues, technical concerns, or general feedback. Reach out anytime and we’ll guide you through deposits, withdrawals, verification or site navigation. For faster service please include your account ID and a brief description of the issue. Our Canada-based agents can advise on payment options and basic troubleshooting; we aim for clear, practical replies by email or phone. If you prefer live chat, mention your time zone for scheduling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account and technical help) |
| General enquiries | [email protected] (general enquiries and feedback) |
| Affiliate enquiries | [email protected] (partner, tracking and commission queries) |
| Payments | [email protected] (deposit, withdrawal and limit enquiries) |
| Phone | +1 416 582 3491 (Mon-Fri voice support) |
| Working hours | Mon-Fri, 09:00-18:00 (ET) |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to submit documents. Please email [email protected] with a clear subject line, a brief description of the problem, and up-to-date contact details to avoid delays. Attach any relevant files and allow time for a thorough reply from our team.
Contact Form
Name Email Message Prefer Canadian support? Mention "Uber Lucky" in your message for faster routing. Send messageResponse Time
Our support team aims to respond to most inquiries within one business day. Simple requests are usually handled faster, while more complex cases, such as account verification or payment investigations, may take longer depending on their nature and any third-party checks required. We'll keep you updated on progress and provide an estimated timeline if a case needs extra time.
Feedback
Your feedback helps us improve the site. If you have suggestions, ideas, or a problem to report, please share them; we read every message and use feedback to refine features, promotions and support. Your input is reviewed carefully and helps guide updates that make the site easier to use and more reliable for Canadian players.